Mike’s sells the rumble, not the Harley

  • September 01, 2006

In 1992, Mike Schwartz walked into a Harley-Davidson dealership in Delaware … and learned that he’d have to wait a year and half for his bike. Convinced...

How Snapper’s CEO said ‘No’to Wal-Mart

  • August 01, 2006

When he acquired high-end lawn mower manufacturer Snapper in 2002, CEO Jim Wier’s lowest-priced machine sold for about $350. Because Wal-Mart also sold six other...

Basics from the Law of the Edge

  • July 01, 2006

Professional football teams are fairly evenly matched. What makes the difference between winners and losers is leadership. John C. Maxwell calls it the Law of the Edge,...

Can I undo a major ‘oops’?

  • June 23, 2006

Question: I am a notary public and I was asked by my new boss to sign some legal documents for the sale of his home. I accidentally entered the wrong expiration date...

Monthly meeting of admins a good idea?

  • June 23, 2006

Question: I wish to start a monthly meeting to include as many of the Administrative Assistants throughout the organization as possible. Does anyone have any hints on...

Looking for the perfect Rolodex

  • June 02, 2006

Question: I'm trying to find an essential tool I use every day and can't find it anywhere, and am hoping my fellow admins might be able to help me. I have...

Managing your average performers

  • June 01, 2006

Studies show that nearly all the time most managers spent on "people work" is divided between their best performers and their worst ones. The people in the mid­dle...

Training my own replacement?

  • May 19, 2006

Question: I am a human resource coordinator who handles payroll, benefits and related work for about 100 employees, and I am being "forced" in very stern written...

Dealing with ADHD boss?

  • May 05, 2006

Question: My boss, I believe, has a problem with ADHD. Sometimes, he bounces off the walls and is very difficult to keep up with. I try to keep up with him, but...

The pillars of Army leadership

  • May 01, 2006

In 1973, the U.S. Army training manual outlined a leadership philosophy called “Be, Know and Do.” Over the years, a number of leaders have credited that...

Rudy Giuliani’s 6 leading principles

  • May 01, 2006

When former New York City Mayor Rudy Giuliani spoke at a conference hosted by the Center for Creative Leadership last year, he named six essential qualities of great...

Staff event invitation ideas

  • April 28, 2006

Question: I recently was put in charge of organizing an event for the staff that would have us bring in our baby pictures and guess who is in each picture. I would...

Measurable goals for admin professionals?

  • April 28, 2006

Question: I'm looking for suggestions on "measurable goals" or SMART (specific, measurable, achievable, relevant and time-based) goals for administrative...