When an employee refuses to carry out an order, supervisors may automatically think such insubordination is worthy of discipline or firing. Not so fast! That initial...
Question: We have an office of about 70 employees, about 55 of whom have
face-to-face contact with the public. The owner would like all patients welcomed
with...
Question: I work with a person who has recently been promoted into the management ranks.
My problem is that she over explains the simplest thing. I hate to interact...
Coming to light after decades in the making, Bill Swanson’s flashes of
executive wisdom—compiled first on scraps of paper, then in PowerPoint
and finally...
Issue: Many states require organizations to allow public access to their restrooms. Risk: You, like many employers, may be unaware of this code. One complaint can...
You know that ethnic slurs and name-calling have no place in the workplace. But a new court ruling proves that any kind of ethnic intolerance can be punished. If...
Q: I retired earlier this year, but I'm starting a consulting business as a sole proprietor. In my line of work, I'll need to use subcontractors. But won't I be taxed in...
All work and no play can make Jack (or Jill) a disgruntled employee or client. So, you may decide to treat some of your top customers or valued employees to an outing as...
Question: I would like some advice on how to train and make my co-worker independent. He
is a complete fresher in this line (admin) and although he has been with...
Sometimes, a leader’s duty is simply to ensure the institution’s
survival. In the case of Queen Elizabeth II, her duty is to preserve
the British monarchy,...
If you like to understand your own world through a parallel universe, the new management book Kingdomality divides
the leaders of a mythical medieval kingdom into four...
Procter & Gamble Chairman and CEO A.G. Lafley tells a tale of
getting down to core issues when a valuable employee wants to leave. It happened when Lafley once resigned...
Knowing how to delegate tasks to your team members is a critical management skill. It helps you develop your people while controlling your workload at the same time....
Issue: Protect your right to keep communications between the organization and its attorney secret. Risk: By misdirecting e-mail messages meant for your attorney, you...
Issue: Courts won't look kindly on employers that OK an employee's FMLA leave but then change their minds. Risk: In such cases, courts could grant FMLA rights even if...
When you or your hiring managers need to fill an open slot fast, it may be tempting to skip steps in the application process. But don't do it. Follow the ...
Question: My boss often acts in a way and makes comments that hurt my feelings and those
of others in my office. For example, today she said that I made too much...
Do your aging parents live in a home that's soared in value? Chances are, they've paid off the house, so they're not claiming mortgage interest deductions anymore. Even...
Question: I would like to get feedback about a job description. The job is for a
secretary at a real estate office. The job has been open for several months.
A...
