Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Required time limit for job postings?

  • August 16, 2007

Q. We post all open positions on our web site. Is there a law (or at least a guideline) that requires jobs be posted for a certain period? We post most jobs for five...

How to deal with unauthorized overtime

  • August 16, 2007

Q. We have a “no overtime without approval” policy. If employees put down overtime on their time sheets, do we have to pay it if the extra time isn’t...