Not every employee is cut out for management. Someone who was a true asset as a skilled worker may be a bust after being promoted. If that happens in your...
Q. Sometimes, our employees work overtime and we note those hours in an overtime bank so they can take time off later. One of our employees claims this is illegal and...
How belligerent does an email have to be to warrant firing the sender for willful misconduct and threatening a co-worker? A court has concluded that typing in all...
Before you address an audience of one or 100, know your goal and prepare an outline to stay on track. Start with simple ideas and add complex points (evidence,...
Have you ever heard the old quotation, “When the student is ready, the teacher appears”? At that moment of readiness we are most open to new ideas, most...
Most leaders acknowledge the importance of listening. But few know how to do it well. Listening raptly requires more than keeping quiet and maintaining eye contact with...
Fry’s Electronics, which operates 17 stores in California, will pay $2.3 million to settle sexual harassment and retaliation complaints arising from incidents at...
While it's easier than it has ever been in Excel 2007 and 2010 to remove duplicates from a list based on selected criteria, you’ll need to watch out for a few...
Q. One of our employees was on military leave for six months. He will be reinstated at the same pay and position. While he was gone, all employees in his department...
When something fails, follow these steps: 1. Look in the mirror. 2. Go right back to work. 3. Communicate directly. 4. Seek other leaders on the team. 5. Make necessary...
While you should certainly discourage workplace comments that could be misconstrued as hostile, don’t panic if you learn an insensitive supervisor said something...
Q. On three occasions, an employee threatened colleagues with physical violence. After the last incident, she explained to her manager that she is bipolar and going...
There are no magic words an employee has to utter in order to engage in protected activity. As long as what he says would lead a reasonable person to...
Speaking in public can be a nerve-wracking experience for many people. But you can learn to manage your nerves, says Darlene Price, speaking coach and author of Well...
Dana Theus, a leadership consultant and founder of InPower Women, explains how administrative professionals can develop their confidence and leadership skills to drive...
Employees who are so sick they need FMLA leave certainly can’t perform essential job functions while on leave. Employers must alter their workload expectations...
Question: "How do you respond to colleagues who ask a lot of personal questions? Recently, I had to take vacation on short notice to care for my sick daughter-in-law....
Q. We have surveillance cameras in several locations in our workplace that record activity, but no sound. The images can be viewed over the Internet by supervisors and...
Effective leaders often say they prefer to earn employees’ respect than to befriend them. The test comes when these bosses need to dish out criticism. To express...
