Standing in the business books section at a bookstore, Chip Conley, founder of Joie de Vivre Hotels, discovered the book that would save his business. He found a bolt...
What makes a great leader? Sometimes it’s qualities that are learned. Sometimes it’s qualities that are innate. Not every manager can be great leader....
Pepsi Beverages will pay $3.1 million to resolve EEOC charges that it discriminated against minorities when it refused to hire applicants with arrest records.
Taming the Outlook monster is something we all need help with, so here are a few easy ways to start cleaning up your Outlook inbox: 1. Sort by sender. 2. Search for old...
Q. We reimburse employees for the business use of their personal cellphones. To cut down on paperwork, management has suggested that instead of having employees submit...
When romance blooms at work, trouble may lurk not far behind. That’s especially true when co-workers fight over the same love interest. A spurned employee may be...
A hairdresser who once worked at Manhattan’s trendy Devachan has filed a sexual harassment lawsuit against the hair salon, where cuts go for $300. It’s a...
Philadelphia-based Imperial Security will pay $50,000 to settle EEOC charges it discriminated against a woman and fired her because of her religious attire.
If you’re in a management position and have direct reports, writing employee appraisals is an essential component of your job. But this process doesn’t have...
You have probably been doing “if” logic ever since you were a toddler: If this is true, then this; otherwise, this. In Excel, IF statements are great for...
Administrative professionals and executive assistants often see themselves in their support roles as being “nonleaders.” Nothing, however, could be further...
Job descriptions are the cornerstone of communication between managers and their employees. After all, it's hard for supervisors to measure job effectiveness during...
If you're relying solely on your memory to evaluate employee performance, you're making appraisals far more difficult than necessary. That's why it's best to institute a...
Sexual harassment allegations often come down to he said/she said arguments. Without hearing from both sides, there’s no way to determine what happened. If one...
The ADA protects qualified individuals from disability discrimination in all aspects of employment, from hiring and firing to promotion and demotion to compensation...
Online shoe retailer Zappos is known for its knockout customer service. But CEO Tony Hsieh says his secret of success is really about his employees. “Our belief is...
Does your mind work like an executive’s? When Jodith Allen first stepped into the job of executive assistant, she received a swift lesson in thinking like a...
Conducting job interviews requires managers to strike a tricky balance between politeness and assertive evaluation. One wrong word or action can drive an applicant...
