Who needs a good memory, with all the tech gadgets to help you? Technology helps, but a good memory will serve you well when you need to recall someone’s name, or...
“A change agent,” write the authors of Who Took My Pen ... Again?, “has the courage to see things that are and know they could be better, and to see...
“The issues most people struggle with have little to do with our ability to do the work,” says Quint Studer, author of The Great Employee Handbook: Making...
It’s important for professionals to learn best practices on everything from meeting and cubicle etiquette to business letter and email protocol. Business...
Negative employee attitudes and less-than-professional behavior can poison the workplace atmosphere. Here are some tips for nipping negativity before it derails...
Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem,...
In business writing, bullet points often replace regular old paragraphs, with good reason: Readers can scan them faster. Stick to these standards for using bullets...
Ever feel like you’re the unofficial “shock absorber” in your organization, soaking up the complaints and abuse from all corners of the workplace? A...
Effective communication starts with you, the manager, and the tone you set in the workplace. It may require some time and effort to get it right, but you’ll see...
It’s perfectly legitimate to try to prevent allegations of sexual harassment and favoritism by instituting a policy banning romantic relationships between...
When romance blooms at work, trouble may lurk not far behind. That’s especially true when co-workers fight over the same love interest. A spurned employee may be...
The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue...
