We all tell lies and are lied to on occasion. Many times they’re insignificant untruths that can be ignored, but what do you do when you catch a co-worker in a whopper?
At the heart of every productive conversation, there are two roles: storyteller and listener(s). While the storyteller’s role is important, the listener’s role is...
Gallup has found that just a third of U.S. employees are fully engaged in their jobs. At the other end, 16% of workers are “actively disengaged” in their work.
It’s been a long year, but there’s still a ways to go. If your team is feeling worn out, follow these tips to breathe some life back into employees, and finish the...
When the conversation turns political, religious, too personal or controversial, or it just seems to go on forever, here’s how to change the topic without...
The Chicago Cubs’ new Wrigley Field clubhouse is unlike any other in major league baseball because it’s a circle. The unusual shape promotes equality and...
Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...
You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...
After you delegate work to an employee, he or she replies with “I’m too busy to do that,” and insists that someone else take on the work. What do you...
Whether it’s a co-worker who won’t stop walking off with your supplies or a serious dispute about a project, here are some steps that can keep conflicts from...
