Shackleton’s secret: ability to adapt

  • January 01, 2004

Sir Ernest Shackleton never did get to walk across the South Pole. The explorer’s huge ego had betrayed him when he set off for Antarctica in the dead of winter,...

Promise discretion, not confidentiality

  • November 01, 2001

An employee wants to confess wrongdoing or alert you to sensitive personnel or safety matters. But before opening up, the worker asks, “Can you keep this...

Manage a loud talker

  • February 01, 2001

Some otherwise great workers have a big drawback: They’re incredibly loud.

See through smooth talkers

  • September 01, 2000

New managers often regard the most talkative, confident employees as the most intelligent members of the team. That can be a faulty assumption.

Show real empathy, not fake concern

  • July 01, 2000

Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility

Handle moody employees

  • July 01, 2000

Everyone has bad days. But a moody person may brood so much that it brings the whole team down.