Ever notice how you can say the same exact thing to two different people, and they each take the comment completely differently? The best managers know how to give...
Don’t forget to ask the simplest question of all before you develop a new product or service for customers: What’s the unmet need? If you fail to learn the...
Document! Document!! Document!!! Isn’t that what we are always screaming at managers to do? Where’s your documentation? It’s the number one HR question...
One of the greatest philosophers ever known was a master of asking questions. Instead of lecturing, Socrates posed a series of thought-provoking questions to his Greek...
Pre-employment tests can help pinpoint ideal candidates for hiring. But they can also spark employee discrimination lawsuits if employers don't follow employment law...
By definition, a leader has to be out front. That’s why in hindsight it’s so easy to see how Peter Drucker, the foremost management guru of the 20th...
The first step to controlling overtime costs is to establish a sound policy forbidding unauthorized extra work for hourly employees. But a “no unauthorized...
The entitlement mentality comes in all colors of the rainbow, from employees complaining if they have to work late, demanding perks, wanting to be consulted before any...
Shuffling candidates between one-on-one interviews with different managers is time consuming and can produce assessments that are vastly different or inaccurate....
HR wears many hats, one of the most important being keeping your organization out of court. An equally important—and related—hat is smoothing out the...
To make the topic of strategy more personal, Cynthia Montgomery, Timken Professor of Business Administration and immediate past head of the Strategy Unit at Harvard...
Bosses aren’t the only ones who can provide feedback to employees. Giving negative feedback requires you to counsel and criticize in a way that alerts a co-worker...
More than half of U.S. employers are having trouble filling mission-critical positions, a ManpowerGroup report notes. It’s time to turn around the trend. Here are...
You’ve got vision, while the rest of the world wears bifocals. If that bit of swagger sums up your leadership style, you’ve got something in common with...
What makes an employee productive? Unproductive? “The key factor you can use to make employees miserable on the job is to simply keep them from making progress...
In addition to giving job-specific tests, the best way to tell if applicants carry the skills to perform specific tasks is to ask very direct questions about how...
