Q. We gave eligible employees a “floating holiday” in lieu of having Dec. 31 as a paid holiday. We generally pay employees for all unused vacation, sick and...
Ventriloquist Mark Hellerstein, who served as the CEO of oil and gas company St. Mary Land & Exploration Co. from 1995 to 2007, describes how he became a successful...
How did a young man from Cocoa Beach, Fla.—a place not known as a surfing haven—become the greatest surfer of all time? Luck? No, unbelievable drive and...
What works for employees of Cherry Hill Volvo in South Jersey? The attitude of the company’s owner. Workers at the 51-year-old Volvo dealership say the...
When David Cote took the reins at Honeywell in 2002, the company was still reeling from a series of unfortunate events. Having trained under GE’s Jack Welch, Cote...
Before you address a roomful of employees, identify the main point you want to make, then figure out a memorable way to convey it. Consider how Jack Welch, GE’s...
Knowing, beyond a doubt, what customers want requires a zealous commitment to metrics. And no one commits better than Jeff Bezos, CEO of Amazon. Here’s what a...
While it could be bad for your career to point out every misstep your boss makes, you’re more likely to get a boost if you can kindly communicate constructive...
Charlotte-based Bank of America has started curtailing its popular work-from-home program called “My Work”. Employee usage has risen steadily over the...
When this subject comes up in training and coaching leaders, here is the most common question I get: “How can I convince my people to give better customer...
Chrysler Group doesn’t leave employee productivity, improving quality and safety or reducing manufacturing waste to chance. It sends employees to school to learn...
In order for a company to succeed as a whole, its managers need to help their individual employees succeed by effectively managing their performance. All managers can...
We learn in lots of ways and there are lots of tools that can be a part of our overall learning strategy—whether we are thinking about that personally or for our...
Q. We are considering instituting a criminal background check policy for all employee positions. We’ve heard scary stories of lawsuits regarding negligent hiring,...
