Assertiveness is a key component to being an effective manager, and is particularly important when dealing with difficult employees who thrive on testing your...
Employees who survived the downturn have absorbed work left behind by laid-off co-workers. “Overwhelmed” is here to stay. As an HR pro, you might not be...
Possibly the hardest thing for leaders who have taken over the direction of a product or service is to sound off clearly on what needs to be done. "The leader’s...
In 1946, a Romanian nun on a train climbing the Himalayan foothills decided to leave her convent and help the poor, while living among them. She was inspired...
Standing in the business books section at a bookstore, Chip Conley, founder of Joie de Vivre Hotels, discovered the book that would save his business. He found a bolt...
What makes a great leader? Sometimes it’s qualities that are learned. Sometimes it’s qualities that are innate. Not every manager can be great leader....
Pepsi Beverages will pay $3.1 million to resolve EEOC charges that it discriminated against minorities when it refused to hire applicants with arrest records.
If you’re in a management position and have direct reports, writing employee appraisals is an essential component of your job. But this process doesn’t have...
Job descriptions are the cornerstone of communication between managers and their employees. After all, it's hard for supervisors to measure job effectiveness during...
If you're relying solely on your memory to evaluate employee performance, you're making appraisals far more difficult than necessary. That's why it's best to institute a...
Sexual harassment allegations often come down to he said/she said arguments. Without hearing from both sides, there’s no way to determine what happened. If one...
Online shoe retailer Zappos is known for its knockout customer service. But CEO Tony Hsieh says his secret of success is really about his employees. “Our belief is...
Does your mind work like an executive’s? When Jodith Allen first stepped into the job of executive assistant, she received a swift lesson in thinking like a...
Conducting job interviews requires managers to strike a tricky balance between politeness and assertive evaluation. One wrong word or action can drive an applicant...
The Sheetz gas-and-grocery retail chain is building a new health and wellness center at its distribution facility in Claysburg, Pa., for employees and their families....
Employees are often the best sources of ideas because they are closest to the daily details of the organization. But too often, employees are sitting on great...
Jean Henri Dunant arrived in Solferino, Italy, on a business trip in 1859 and found himself in the middle of hell. About 38,000 soldiers lay dead and dying, casualties...
A strong workplace search policy can safeguard against employee theft and other wrongdoing, but it must be applied fairly and consistently. To ensure search policies...
