Culture is the key differentiator

  • August 13, 2014

"We’re in an industry with 115% annual turnover," says Brian Fielkow, president and CEO of Jetco Delivery. "Our raw number is about one-third of that." How does he...

Learn to quiz staff the right way

  • August 11, 2014

Quizzing employees on critical facts can help them acquire the knowledge they need. But there’s a right and wrong way to administer one.

Star Trek analogy conveys tough concept

  • July 28, 2014

David Pensak faced a challenge during the early days of the Internet. He wanted people to understand the purpose of a firewall. But they were still grappling with the...

Combine hard and soft data

  • July 24, 2014

We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?

4 ways to build your people skills

  • July 23, 2014

Top leaders connect with others easily, emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

Unleash free flow of information

  • July 03, 2014

For many years, executives tended to control the flow of information in their organization. They would limit who had access to data and expend much effort ensuring...

How to identify promotable employees

  • June 19, 2014

For many organizations, promotions are random decisions left to managers. That’s a mistake … and a common one. Use these tips to choose the right people for...

Who says onboarding can’t be fun?

  • June 16, 2014

Some employers enliven their onboarding process with games, quizzes and other activities that inform while they entertain. Here are some real-life examples.

WWII colonel risked life with squad

  • June 12, 2014

In November 1942, Col. Curtis LeMay delivered a briefing to his World War II bomber pilots. He told them they would fly directly toward the target, maximizing the risk...

4 challenges of being a young boss

  • May 19, 2014

Relations between managers in their 20s and 30s and older team members can be tricky, as different attitudes and life experiences may keep them from seeing eye to eye.