Was that a lack of training or common sense?

  • May 29, 2018

Employees discharged for unprofessional conduct sometimes try to blame their problems on a lack of training. They argue that they had no way of knowing that their...

5 signs employees are ready to bolt

  • May 22, 2018

People rarely leave their jobs unannounced. They may not use words, but in one way or another, they typically signal their intention to leave. Watch for these key...

Turning complaints into requests

  • May 21, 2018

Managers and leaders become empowered by interrupting and redirecting complaints into powerful, actionable, requests. In this article we are going to share a couple of...

Did Starbucks fail at communicating policy?

  • May 18, 2018

It’s likely that the Starbucks incidents reveal some form of discriminatory animus on the part of individual employees. But from a management and HR perspective, there...

Lead staff who resist supervision

  • May 17, 2018

As a leader, you need your employees to accept your guidance and follow your rules, so address the behavior immediately, following this advice.

Remember this term!

  • May 16, 2018

Media richness theory, introduced by Richard L. Daft and Robert H. Lengel in 1986, holds that some methods of communication reproduce information much more effectively...

4 Fears That Keep Us from Innovating

  • May 16, 2018

Leaders are often telling me they wish they were more innovative. More often though, they tell me they wish their teams were more innovative. Both of these...

ICE doubles enforcement against employers

  • May 15, 2018

If you are in the habit of hiring workers who lack proper work authorization, beware! Employers have become one of the federal government’s key targets in the effort...

Keep some records from HR decision-makers

  • May 15, 2018

Sometimes, it makes a lot of sense to build a virtual wall between HR staff who handle discrimination complaints and manage litigation and those who review applications...

This commencement speech nailed it

  • May 15, 2018

It’s commencement speech season, and the frontrunner for me so far is Dr. Chadwick Boseman addressing Howard University on May 12. Boseman, who played the leading role...

8 movies for the bold and ambitious

  • May 08, 2018

One leadership motivation tool that never gets dull is the movie that documents the true story of someone who overcame brutal challenges to become a legend. Here are a...