Knowing, beyond a doubt, what customers want requires a zealous commitment to metrics. And no one commits better than Jeff Bezos, CEO of Amazon. Here’s what a...
In 1986, Richard Manoogian was CEO of Masco, a maker of faucets and household products that had produced 29 straight years of earnings growth. The firm was generating...
You can trumpet your organization’s core values and unshakable ethics. But your actions will influence what employees think far more than your words.
To bring cultures together, identify differences in attitudes and work habits. Then address the differences so that everyone gains a better understanding of their...
A few hours after you hear a presentation, ask yourself, “What do I remember?” If you recall anything, it will probably be a story. No matter how well a...
For generations, Procter & Gamble innovated from within. The giant consumer products company that makes Tide detergent and Crest toothpaste conducted...
As an HR professional, you’re in a unique position to guide your organization to a culture that causes less worry and stress for employees—and better...
It happens all the time: An employee approaches someone from HR to ask for help. But occasionally, HR pros find their work conversations veering dangerously toward...
Joseph Duveen, a prominent British art dealer in the early 20th century, wanted to win Andrew Mellon as a client. Rather than simply contact the American banker and...
Recognition from “the company” is one thing, but for most employees, their manager and direct supervisors are the face of the organization. Any positive...
Google is losing employees to hot startups, while behemoth competitors like Facebook, Amazon and Apple vie for consumers’ time. How is CEO Larry Page pulling...
In today’s economy, leaders must look beyond borders and develop a global mindset. The ability to broaden your perspective and understand different cultures gives...
Holly Graf was booted as commander of a warship in 2010 for “cruelty and maltreatment” of her 400-member crew. According to the inspector general,...
Sometimes, leaders must resort to subterfuge. That’s what Samuel Adams and other colonists did to whip up hostility against the English in the late 1760s. One of...
Leaders with emotional intelligence rarely possess it by accident. Their high self-awareness lets them see cause-effect relationships between their feelings and their...
Soon after John Heer joined North Mississippi Health Services as CEO in 2004, he decided to improve how his leadership team managed their employees. They evaluated...
