Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...
When a volunteer for a nonprofit organization is “fired” from his voluntary position and the organization subsequently reports the circumstances to his...
Unless you’re a trained stenographer, keeping thorough minutes can be a challenge. If you’re responsible for taking minutes, here are three tips to help you...
Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...
Issue a command that people disregard because you’ve allowed them too much power to write their own rules and your demise as a leader will be slower and more...
Employees spend an average of 13 hours a week reading and responding to email, according to The McKinsey Global Institute. Luckily technology can alleviate some of the...
The Texas Supreme Court has reversed a lower court’s decision that urinary incontinence is not a disability under the state’s disability discrimination laws.
A federal judge in New York, presiding over a U.S. Department of Labor lawsuit, has found that First Bankers Trust Services breached its duties of prudence and loyalty...
Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...
Laura Golonka, the executive assistant to the president of Combined Insurance in Chicago, says patience and persistence are among the most important qualities she has...
Make sure all supervisors understand that they must never criticize employees for taking FMLA leave. For employees who need to care for their own serious health...
Q. As a labor cost-cutting measure we are scheduling employees for three weeks on and one week off. We expect to keep this schedule indefinitely. Can employees collect...
You may have to promote someone from within to do the work of the employee who has taken FMLA leave. But what about the employee who took FMLA leave? Isn’t he...
If the top item on your to-do list reads “Organize to-do list,” you know how difficult they can be to manage. Is there a secret formula for a great to-do...
While everyone has their own methods for staying organized, there are some common traits highly organized people share. Here are some traits you can adopt to become more...
Wait! Don’t run away! I know those terms—formulas with pivot table data—can seem intimidating to some, but hang in there a moment while we cover what...
You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...
