MacArthur’s principles of leadership

  • July 01, 2004

Besides being a brilliant war strategist, Gen. Douglas MacArthur also proved a gifted administrator and charismatic figure. To guide his own behavior as a leader, he...

Lead like a goose, not a buffalo

  • July 01, 2004

As newly ordained owner of The Nation, Victor Navasky decided he needed some serious coaching in how to rescue his venerable but ailing magazine.

Ben Franklin’s 4 rules of conduct

  • June 01, 2004

After being burned a few times early in life by “rogues of dubious character,” Benjamin Franklin started finding himself more attracted to practical,...

Give employees advance notice of pay changes

  • June 01, 2004

Issue: Should you provide notice about commission-formula changes that could alter employees' pay? Risk: If you rework pay formulas behind employees' backs, you could...

Easy ways to personalize form letters

  • May 01, 2004

Standardized replies save you time but can cost you good will. Create templates and common paragraphs that you can pop into an e-mail or letter, then easily...

Make the most of ‘quality moments’

  • April 01, 2004

Time management consultant Alan Lakein says there’s more to handling time well than just being efficient.You also need to be alert for “quality...

What to do when an employee is too friendly

  • April 01, 2004

Overly friendly staff members can pose a real dilemma for managers. How can you keep a professional distance and avoid the appearance of favoritism, yet still make sure...

Shackleton’s secret: ability to adapt

  • January 01, 2004

Sir Ernest Shackleton never did get to walk across the South Pole. The explorer’s huge ego had betrayed him when he set off for Antarctica in the dead of winter,...