Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Restoring restroom etiquette

  • July 20, 2007

Question: Although I am not in charge of making sure that the restrooms stay clean, people tell me when it needs cleaning. Any suggestions on how to...