Promise discretion, not confidentiality

  • November 01, 2001

An employee wants to confess wrongdoing or alert you to sensitive personnel or safety matters. But before opening up, the worker asks, “Can you keep this...

Manage a loud talker

  • February 01, 2001

Some otherwise great workers have a big drawback: They’re incredibly loud.

See through smooth talkers

  • September 01, 2000

New managers often regard the most talkative, confident employees as the most intelligent members of the team. That can be a faulty assumption.

Handle moody employees

  • July 01, 2000

Everyone has bad days. But a moody person may brood so much that it brings the whole team down.